Most people want to load the app, get quick summary of how their balance is doing, and maybe check some transactions have gone through. This is probably 90% of the use cases for opening the app.
Now you have navigate around to these things, it feels more like traditional bank app where you navigate around, choose you account etc. Customers don’t actually want to do this.
They just want to check if a transaction has gone through.
Feels like emphasis has gone away from the standard customer uses cases, and more around making a complicate menu system to fit everything you think you might want in the future.
But most customers just want to check their transaction has gone through.
You want to build a simple ui around those basic use cases, and fit others features around it. Now all uses cases have equal providence.
When I first loaded the new app, I got a list with my current account in it with a balance next to it, and a list pots under a getting started list. I then had to click on my account, and pull up to get a decent transaction list.
Admittedly I could just leave the application in that state.
But it didn’t give me that wow feeling, of being incredibly simple and straightforward.
Feels like a standard bank app with a list of accounts, which you have to navigate around. I can see why they are doing this. Probably so they add more products in they sell to the customer. But this puts less emphasis on the standard uses cases the customers wants to do with the app. It’s less customer focused in my opinion.
For me it also shows the last thing I was on. For example, if I was in my bill pot but then close the app and come back hours later, it goes to the bill pot, not my main balance.
Turns out there were some bigger implications in this piece of work. It’s still underway, but for now business account users will have to wait a bit longer.
these things should always be given a “cooling off” period before definitive judgement. I liken it to when my wife comes home from the hairdresser and spends an hour saying “not sure if I like it”
Admittedly I haven’t seen it yet, and hopefully there aren’t too many valuable elements deprecated (in the Monzo app, not my wife’s hair)
Been using it more today and I have to say navigating is awful. I’m not sure who mapped this out but they need a seriously good look at themselves. There’s way too many things to click on.
Also when I’m scrolling through my balance it would be really helpful to be able to see a timeline of my spending. I appreciate the graph isn’t coming back, and it doesn’t need to. But I feel I should be able to see my balance going up and down with each spend. Please please please bring it back!!!
Agree with this. It’s way too cluttered for my liking. I’m a big fan of minimalist design so maybe this rework isn’t really aimed at users like me. I just find myself frustrated using it.
I find myself not using it, beyond trying to figure out what the point of the new nav is i find myself coming straight to the forum instead to see if others are as disappointed as i am
