I’ve got a shiny new Co-op account for their latest switch bribe. It’s pretty basic, my test transfer of a quid took ten minutes (shocking, I know) and I can’t add it to my Connected Account list in Monzo.
On the plus side, registering for online was nice and easy, although it took 3 days from applying to get account details.
It’s actually been getting slower. Several years back it was just a few minutes. Or maybe I’ve just less patience nowadays 
I’m scared for when I have to transfer over the big amount to qualify for the bribe. Gonna be a rocky few minutes.
I had it for the £125 last year. Every single transaction I made was flagged for fraud and I had to spend 10+ minutes on the phone getting it sorted every time.
I actually kind of liked how simple the app/website was, and it was usually pretty quick, but I couldn’t put up with phoning customer service anymore so switched it for more £.
I’ve never had them query a transaction but to be fair I’ve used them off and on for years. Maybe it settles down after a bit.
I guess I’ll find out soon. I’ve applied for a credit card too for a balance transfer.
Still waiting on a decision. Tried calling them today but it was a thirty minute wait.
So M&S got my business and accepted me within two minutes.
Fair enough. I’m glad you didn’t end up despising them, since if memory serves me right I referred you!
At least they processed the large payment you needed OK.
I tend to agree that, for me anyway, they’ve not been seriously bad (as in nothing has really gone wrong) just very, very dated: slow payments, basic app and generally administratively, very slow (I opened a savings account & also switched in to try out their latest switch offer, and it took ages to get a switch date plus ages for the account to manually be opened after submitting an Adobe Sign form).
Hopefully I now haven’t jinxed it and they will actually pay out for the offer since I believe I qualify.
I also understand that they’ve dramatically cut down on telephone banking availability, especially for Smile customers (once, Smile was 24/7 and apparently answered the phone quickly every time; now you are only allowed to call them in “emergencies” or if self-service isn’t possible, and only card lost/stolen is available out of hours). I don’t really care about that because I never call banks if I can avoid it anyway, but some longtime customers were probably very annoyed by it.
I think their top priority needs to be speeding their payments up! But I’ll keep my accounts (why not?) and see what Coventry Building Society brings. Going by their own new app, probably not much!
Fair enough, glad it worked out for you!
I’ve been trying to add my visa debit card to Google wallet but it’s having none of it.
The bank’s website reckons it can be added but Google support pages doesn’t have ‘the co-operative bank’ on the list of cards that can be used.
I need to make five payments with the card to qualify for my switch incentive but I was worried I wouldn’t remember to always bring my card. I guess I’ll just have to.
Just to add insult to injury I took a note of my card pin but deleted the last number, so it took two days of guessing my pin in an ATM to finally get the right number.
I could’ve requested a PIN reminder but that would have required a phone call to support before they would mail me a reminder ‘taking 6 - 8 days’.
These guys really want me to work for my (their) money.
Worked fine for me and I can see The Co-operative Bank listed on Find supported payment methods - United States - Google Wallet Help (just after Tesco).
It’s listed under T. Who knew!!!
I’ll need to try again. Strange.
Speak to Coop, could be something their side preventing.
Also worth checking your Google pay address and name match that of the bank, and your mobile number is correct with Coop.
I have my Co-op and Smile cards in Google Pay. Have you used the card and PIN to make a purchase yet? They maybe have a regulation in that before you can add it to Google Pay? Guessing!
I’ve used the card in an ATM. And I’ve used contactless to make a purchase.
I’ve messaged the bank but I’m not too concerned. I only need to make five purchases to qualify for the Switch Incentive.
Tried to register my co-op card again this morning and it worked first time. Go figure!!!
Completed all the criteria for the Switch Incentive yesterday. They paid out today. Happy days.
