It tends to happen that you’ll forever be able to sign in / deregister / re-register / apply for products - only caveat being you’ll see a blank white screen the breadth of most the screen in the app - might take them a few days to fully close down the account as a result of a switch.
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I opened a current account… 
… and immediately CASS’d to NWG for £200. Went well. I do feel somewhat guilty about the needless plastic they shipped me.
No hard credit search, FWIW.
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Wow, co-op just emailed me to proudly announce that their instant access savings account interest rate is going up from 2.53% AER to the dizzying heights of 2.65% AER (that’s paid annually, too!).
I… might not move my money just now.
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Unless the Co-op provide any last minute details, I should have an Ombudsman decision on my hands soon. Watch this space @phildawson
Wait, my Co-op saga may have been recorded over on the switch incentives thread… 
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Fingers crossed for you 
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Got my decision notice and have accepted. Will hopefully go live on the website soon. It’s more or less what I hoped for.
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Found in your favour then? Great news and exactly what should have happened. Glad you persisted all the way through.
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Indeed, it was upheld and even on areas where no further action/compensation was deemed appropriate the Ombudsman acknowledged that mistakes were made.
If only Co-Op could’ve been bothered to get their complaints handlers to look at my case rather than stick their fingers in their ears, they could’ve saved themselves the FOS handling fees.
Glad the Ombudsman decided this way – the initial case handler felt very dismissive.
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CO-OP now paying 5.00% & 4.96% on both of the easy access accounts i hold with them.
Cant find a better deal atm.
Wouldn’t touch them with a barge pole even if they offered 20% interest.
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Which accounts? Can’t see anything close to that other than fixed for three years.
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So I finally had a letter through advising me that the Co-op have credited my account with the £50 the FOS awarded me. Problem is? I’m no longer a Co-op account holder, it’s been CASS’d earlier this year.
Would the credit be automatically forwarded; and if so, how long does it take? The letter is dated Monday so I’d have expected the money to have come through by now.
I’d call the Co-op but I’d rather never have to deal with them again.
Yes, it’ll forward to the account details of wherever you switched to. Can take a day or two. Given that it’s co-op, I’d err towards expecting it in three. Or knowing co-op it’ll have gotten lost in the void.
Or by credited they mean they’ve posted you a cheque. I got mine via cheque. Took a few weeks to come.
I’m not sure how long you’re supposed to give them in reality, but if nothing turns up anywhere, get straight back to the ombudsman and tell them they’ve not paid you. They’ll get into a lot more trouble, and you may end up getting more.
Thanks! It says they’ve arranged funds to be deposited to the account, so I’ll wait another couple of days and if nothing I might have to give them a ring. The ombudsman said to let them know if I don’t hear from the bank, which I technically did. Or would it be better to just let it be handled via the ombudsman? (Given that Co-op are crediting an account they know doesn’t exist anymore, which feels like malicious compliance)
Seems they’ll probs just internally transfer it to your Coop details and it’ll forward to your CASS account automatically.
Very poor service all round though, I’d have expected a call or email from coop asking where I’d like it to be paid.
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Yes, that or a cheque. I’ll probably wait my 4 weeks and if no money, I’ll speak to the FOS again.
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3.5 weeks and not a penny received from the Co-operative Bank. Another couple of days and I’ll go back to the FOS, as advised. I’m just shocked that they don’t even wish to make an effort to comply with a binding FOS decision.
What can the Ombudsman do in cases like this? Or will I have to go to small claims court?
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You could probably issue the MCOL and they will probably pay more care to it, I’m sure they don’t want a bailiff showing up 
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Today is the end of the 4 weeks the Ombudsman said in terms of resolving the complaint. Got my email drafted and scheduled to send at 00:01
A joke of a bank this is.
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My father was referred by me, purely for the £125 each (Spoons, anyone?). They issue Visa Debit cards that can have continuous payment authorities added to them, that update via Visa Account Updater (it has a few names, not sure what VISA call it nowadays!)
But point being, any subscriptions / CPAs they’ve an obligation to cancel, regardless of whether you do/can/will with the merchant or not. I believe from work it is mentioned in the FCA handbook somewhere too. In my job, I can go on Visa Stop Payment Service via VOL and sort this.
I have worked for 4 banking call centres - it would be an outcome fail for me, if I acted in the way Co-Op do.