Hi all, I’m starting to get fed up of Monzo. Yeah, that have a great app, but when things go wrong or you have a question most people want to talk to a human. This is where things are going from bad to worse.
Earlier on in the week it took 32 hours to respond regarding a loan enquiry. Tonight, I had an odd ‘card check’ on my account. Froze my card and messaged them numerous times but no response in two and a half hours. Have called them six times and got cut off after five minutes each time. This is a total shambles and not what I signed up for. Am seriously considering going back to HSBC.
What do I do?