Support Response Time?

[Rat_au_van (Em)]

Didn’t this long reply given last week answer your questions?

Customer service chat delays

I’m getting pulled into a lot of directions right now so I’ll get a long, thoughtful response to you as soon as I have the time (likely later in the evening) but the short version is, yes we are aware, we are putting a lot of work in to fix it - I don’t know all the details but I can share some of what I do know and give some context around some of the restructuring that’s happening. One thing I can share first of all is that I believe we have recently increased the training time. For a period …