I withdraw £500 from my holiday pot which takes 24 hours, i requested to receive it sooner as its my kids birthday, couldn’t help me.
Fair enough its my fault.
I then look at the transaction status and it shows 3pm today £500 withdraw from pot. 3pm comes nothing…3.10 comes nothing. I contact chat no response. I call monzo. After speak to one person yesterday, and another this morning and now the third person is telling me the money will come after 5pm. Which is pathetic, how can the app show 3pm, 2 individual confirm its 3pm, now cause i have not received it the guy says 5pm.
I have been very impressed with monzo, but the first time ive actually needed your support it has been shocking.
The money is coming, no credit was offered cause of this delay. Now im running out of time to go buy my kids stuff for their bday, which was initially partially my fault but now monzo are to blame as well
Really disappointed with the support. No resolution whatsoever. Just im sorry nothing we can do.
How about credit my account and keep the money that is coming?? U know like 1 day paid early…