Need help! Creating account with Monzo today! My app won’t let me create an account due to it won’t verify my account with video and driving licence
What stage isn’t working? What error message are you getting?
Unable to verify my identity
I’ve got clear picture of my driving licence and a video is all clear but it’s unable to do it
Email email@example.com and they should be able to help
Yeah I’ve emailed them. Also reinstalled my account but got nothing
Have you made sure you’re doing it in a really well lit room?
What’s the exact error message you get?
I get unable to verify please use something different but I only have driving licence
Really sorry about this, I’ll DM you for your email so I can take a look
There’s a whole list of possible cures here
Can you please help, i have problem with veryfing my account.