Stuck on verify account. My account is unable to verify my card and video?

[ThomasBennett]

Need help! Creating account with Monzo today! My app won’t let me create an account due to it won’t verify my account with video and driving licence

[Rat_au_van (Em)]

What stage isn’t working? What error message are you getting?

[ThomasBennett]

Unable to verify my identity
I’ve got clear picture of my driving licence and a video is all clear but it’s unable to do it

[Rat_au_van (Em)]

Email help@monzo.com and they should be able to help

[ThomasBennett]

Yeah I’ve emailed them. Also reinstalled my account but got nothing

[anon99402360]

Have you made sure you’re doing it in a really well lit room?

What’s the exact error message you get?

[ThomasBennett]

I get unable to verify please use something different but I only have driving licence

[anon99402360]

@simonb @BethS anything you can do to help?

[ThomasBennett]

Please🙏🏽

[BethS]

hey @ThomasBennett

Really sorry about this, I’ll DM you for your email so I can take a look

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@ben606864

My app won’t let me create an account due to it won’t verify my account with video and driving licence

There’s a whole list of possible cures here

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[Oltjonruci (Oltjon)]

Hello
Can you please help, i have problem with veryfing my account.