App keeps crashed after ID verification


I’ve tried to sign up with Monzo since yesterday. I managed to send my ID and video through after which the screen got stuck to verification and after that went blank. I tried to re-install and I got to mobile verification, but that doesn’t go through it just keeps saying there was a problem after I submit my code. I’ve tried to ask in the chat as well as via email and get no reply. Please help!

email can take a couple of days for a reply

you were able to access chat? how long ago did you send the message?

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