I’ve just changed my iphone and its asking me to verify my accounts by dialing a number, however when you dial it, it says you can’t do it here. I then tried the online verification using a video recording, its says there’s an error ! How do I verify my accounts?
What do you mean by verify your account? When you want to log in on a new phone it should only ask you to do a video; not sure what this call is about?
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Never heard of this. Literally a month ago I changed my iPhone from a 7 to a 12. When I logged in via the new phone for the first time my account was temporarily suspended.I was asked to take a selfie video repeating a phrase something like my name is …… and I’m a Monzo customer. My account was immediately reinstated along with a screen message saying that all was good and that Monzo was doing this to protect me,which I understood. So I too am not sure what the phone call relates to and would suggest you call or email Monzo if you have no access to the app.
Hey @Iain1
When anyone logs into another device we ask that the user complete an identity verification video.
This is so we can:
- Verify the device belongs to the account holder.
- Verify your identity and keep your account secure!
If you’re having issues submitting this please reach out via the chat or give us a call and explain whats happening and well ask our specialists to assist!
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Hi, I have been locked out of my account. I have tried submitting a video verification numerous times but it doesnt appear to be uploading. Please let me know what I should do. Thanks
This was my problem too. I ended up reinstalling the app and it worked !
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When trying to do video it came up with an error message so couldnt do it. I ended up reinstalling app and it cured all…
reinstalled app and cured all…
had to reinstall app and it finally worked
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Glad you got it working
Glad to hear you got it working. Could have been something to do with permissions.