Verify Document Error

Help
1

Hi there,

I am trying to set up my Monzo account. I have gotten to the ID document and selfie video stage, however when I submit them for verification it comes up with this error: ‘There was a problem. Sorry, Monzo couldn’t connect to the internet. Please check your connection and try again.’ I have tried multiple times on both WiFi and cellular data. I have also tried resetting my phone and reinstalling the app.

Not sure what else to do. Any suggestions?

2

Hi Laura,

I’d probably try deleting and reinstalling the app too, see if that makes any difference.

After that, if it still doesn’t work, it might be worth emailing help@monzo.com and see if they can fix the issue.

Hope everything works out :crossed_fingers:t2:

3

Hi Laura & welcome :wave:

It may also be worth going through these checks;