Hi everyone,
This thread got a bit heated over the weekend, so here’s a reminder of our Code of Conduct. In particular:
We avoid:
- Name-calling.
- Ad hominem attacks (criticising a poster personally, not their post).
- Responding to a post’s tone instead of its actual content.
I’m not taking any further action at the moment, so I’m not locking the thread or anything. Just a friendly reminder.
No working link Jack 
Not sure what happened there I’ll repost 
Thanks!
Hey Everyone,
If possible could you please continue the discussion on vertical cards here 
Vertical Card Discussion (All Banks) 💳
We’ve merged a few threads to create the above.
It’s been such a hot topic lately it would be nice to keep all the chatter in one place
Don’t lose your Starling card while abroad 
For £60 fee I will happily pay my back-up legacy bank’s charges 
From their brand new FAQ:
I’ve lost my card when abroad, will you send me a new one?
Yes, however our processes for this are currently highly manual, so it is available at a cost of £60. We find that secure delivery is a challenge when our customers on holiday are moving from place to place.
£60?? Unless Anne is hand delivering it by private jet it seems a bit steep
With this fee it is almost guaranteed that free overseas ATM withdrawals won’t be removed 
£20 for a paper statement
https://community.starlingbank.com/t/i-need-a-paper-statement-do-you-supply-these/7520
Not everyone who goes abroad loses their card by the way. I sure you know that
£60 is just ridiculous just seems like Starling plans to take advantage of a bad situation.
Per request. Hopefully not per individual statement. 
Or per page 
If you request 1 statement to prove your address but you only use the account very occasionally it might end up like that though
It seems Starting Bank are trying to polish their legacy rust. Mega-lolz!!
Well, at least the charges are clear. Eye wateringly clear.
All that chat about overdraft charges and then Starling do this
Maybe they couldn’t find the decimal point… nah they just wanna rinse folks who are having a bad time. Nice one!
WHAT??? Are you just kidding me 
I needed a paper statement (full story here) and 
offered to send one without even mentioning any charges! (not 100% sure if it would have been free but they didn’t mention any). Even my legacy bank has free paper statements, legacy…
side note: I just opened an account with Starling to test and compare with Monzo. 
shall I narrow it down to by transaction? 
No, there’s no change with Monzo
£20 per request with Starling
In case you didn’t know Monzo haven’t made any profit so far. Now you know why!