Monzo have been open about the fact that getting support back on track is a priority right now, with a current emphasis on hiring and on-boarding new COps. Fingers crossed it won’t be too long before the new staff are up to speed. Though ISTR that they’re looking to hire up to the new year, so might be we have a month or so to get through first?
This reply from a Monzo staff member is relevant: Monzo Staff Weekly Q&A - James Clyburn (COps Activity Lead) 📈 - #19 by jamescly