Simple Questions Thread (Newbie Friendly 🙂)

UK Monzo Chat
1335

Hi , I have upgraged to the Monzo Plus card 
 and all is well in the world
 however how do add another account from anaother bank to my app 
 I already have one , need to add another

1336

Hi @dinotessaro & welcome :wave:

From the Monzo app Home display, tap on the ‘Plus’ icon at the bottom, then tap on ‘Other accounts, in Monzo’, then select the bank you wish to add from the displayed list of currently supported banks:

American Express
Bank of Scotland
Barclaycard
Barclays
Capital One
First Direct
HSBC
Halifax
Lloyds Bank
MBNA
NatWest
Nationwide
RBS
Santander

You’ll then go through the process of linking the external bank account to your Monzo account using the Open Banking protocol.

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1337

Brillant thanks 


1338

Hi can my friend who lives in portugal owes me some money, can he pay it into my monzo account

1339

He can, but if he is sending Euros from a Portuguese account, it’s advisable to use a service like Transferwise. Incoming foreign transfers aren’t officially supported by Monzo.

1340

What is transferwise please

1341

It’s a service which transfers money from bank accounts in one country to accounts in other countries. They claim to be cheaper than banks. They are at TransferWise.com.

1342

Ahh i see. Thankyou for this

1343

Hi,
I’m trying to set up an account but it’s saying my phone number is being used. I think this is from when i’ve tried to sign up previously. How can i get around this?
thanks

1344

Hey,

You’ll need to email help@monzo.com

1345

As above. You can’t reopen accounts yourself, only Monzo can. Make sure it has been over 30 days too :slight_smile:

1346

Can i open an account in the uk without an NI number ?

1347

The signup process doesn’t ask for this so I don’t see why not.

There’s only one way to find out though


1348

it just did and i was told i could not be offered a monzo account because i used a tax ID of another country .

1349

Then you have your answer :slight_smile:

Details of everything you need to open an account can be found here:

1350

They need to be able to see that you are who you say you are, and that you are a UK resident. It may be that they are not able to find sufficient evidence of your residency.

1351

Hi, my card does not expire for 3 months, but I am going away in a few weeks and am not sure if I will be back before then, is it possible to order my new card early without getting penalised? Many thanks

1352

Hey Helena,

If you put a salary into Monzo, you will be able to order 2 cards per year free of charge, however if you don’t put in a salary or Monzo don’t believe you use them as your main bank, then you would be charged £5 for a replacement card.

I believe you could order a replacement this way and it will come with new card details on it and a new expiration date.

1353

Only needs to be £500pm and doesn’t need to be a salary. You’d also need to have 1 active direct debit.

1354

I was stumped between which of the two it was so went with the latter! :rofl:

Thanks for clearing it up

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