Monzo blocked my card!


(Hammad) #1

Okay so, I’ve been using monzo for a while now. This is getting really annoying now. A few friends sent me funds on monzo. I shared my link and money was deposited into my monzo card. For some reason monzo blocks my card asking for the card photo and bank statement.

How on earth would I have the card and bank statement when someone else sent the funds.

Monzo are also are not responding in chat.

Some help please I have over £1000 in the account.


(Alex Sherwood) #2

Hi Hammad, that doesn’t sound good. I’ve never heard of the support team not responding to queries before, something’s not right there.

I’ve flagged this post for the Monzo team to pick up on, as unfortunately I don’t think there’s anything that members of this community can do to help.


#3

Well come on, lots of different cards with different names topping up the same account…


(Alex Sherwood) #4

I think Hammad is talking about Monzo.me, in which case, that would be normal use of that feature.


(Hammad) #5

Yeah I just posted my link on my site as a payment option so I sold goods to people for monzo payment if that makes sense


(Alex Sherwood) #6

Ah, in that case it sounds like you’re in danger of breaching Monzo’s limits for Monzo.me -

did the support team mention that?


#7

That is why. The monzo.me link is not for business use such as sale of goods or services


(Hammad) #8

Well I’m saying buissness but it’s really just an exchange of currency. So it’s like buying something in exchange for something of that makes sense. I had no idea it breached tos. What can I do to resolve this ?


(Alex Sherwood) #9

My understanding is Monzo pays an fee each time they accept a payment via Monzo.me, the same fee that merchants pay when you use your card in their store. If you’re using the service a lot then that cost adds up to an unacceptable amount - essentially it’s a fair usage policy.

I expect you’ll have to stop using Monzo.me on your site but the support team are the only people who can resolve this now. If you don’t hear back via the chat, I’m sure someone will contact you here tomorrow.


(Hammad) #10

Alright great. Thanks for the help Alex.


(Josh Bray) #11

I think we know why it’s been blocked. Monzo is not to be used for commercial use ATM. But you need to speak to the Support team. Either in the app or via email at help@monzo.com


(Naji Esiri) #12

@Competentbeaver Hey Hammad, sorry to hear this, sounds super frustrating. I’ve just sent you a PM, if you could fire over a few details I can look into this for you :slightly_smiling_face:


(system) #13

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