Hello.
Ihave a problem with my account Monzo. My account is freeze. I need use this account, I have to pay something. I caāt contact with someone to customer service about this case. Please contact.
Magda Kubik
Nobody on here can help Iām afraid, you can get a better understanding of what has happened and why by reading this article:
Calling 0800 802 1281 or emailing help@monzo.com are your only options for resolving this.
1 Like
Hi guys,
Iām currently working on a case study about Monzo in university. While searching for news etc. I always see the ācontribution margin per customerā which is about +5 GBP at the moment and increased a lot over the past years. In the annual report, it is explained as ārevenue minus variable costs including expected credit lossesā - Which variable costs are actually deducted from the revenue to get to that number? Itād be great to have a detailed calculation on how you get to this contribution margin.
Thanks a lot and best wishes from Germany
Yannick
Hello and welcome 
I think your question is a little beyond the scope of what weāre able to help with. This forum is predominantly Monzo customers who help each other out, mainly with the app and itās features.
I wish you luck in getting the answer though! 
2 Likes
Can anyone tell me if monzo is wide,y used throughout south America
anywhere they accept Mastercard
was there a particular country you were looking for info about? if you use the forum search youll find info about a lot of countries
Can I ban certain direct debits from my acconnt?
My netflix account is compromised, and it Netflix takes money from my Monzo account, is there a way to ban direct debits?
You can cancel a direct debit from within the scheduled payments tab of the app. Simply select the direct debit and cancel it.
Is your Netflix payment a card payment rather than direct debit? If it is you canāt block this from within the app. I presume you have cancelled your Netflix account first?
2 Likes
I assume that because Netflix are still taking payments theyāre not aware that your account has been compromised?
Iād therefore recommend that you speak to Netflix in the first instance to explain what has happened and have them resolve it. By cancelling it yourself you run the risk of being in debt to them which will affect your credit rating.
1 Like
I donāt think Netflix appears on credit reports? So donāt think it would affect any credit history, but yep agree speak to Netflix, suspend account 
1 Like
Ahh ok I did wonder
I also wonder how long Netflix will keep trying to charge his account after he has cancelled the direct debit. I know if my payment failed Iād be annoyed to be instantly cut off so there must be some grace period?
Does he therefore run the risk of racking up more than 1 months worth of debt?
We learn everyday 
, I think they attempt once? Then they will send you an email and maybe give you a few days grace period then they would hold your account until you pay or update payment detailsā¦
Nope they donāt work like that, itās more a pay as you go sort of subscription They donāt keep it on and rack up a bill Itās more donāt pay well take it away lol 
1 Like
There is no direct debit. It is a card subscription.
Hi, Iām just in the process of getting a Monzo account, as I am an English language assistant, ābasedā in the UK, though I donāt earn here.
Currently, I work in Spain, and Iād like to be able to transfer my euroās that I earn into my Monzo UK account.
How would I do so? Is there a charge, and is it easy and flexible if I were to move countries with my work in the following years?
Should I register as a Spanish tax resident with Monzo even though I donāt earn enough?
If you could help me, Iād be very greatful for this, as currently a bank transfer from my Spanish bank account to my UK high street bank account is extortionate and complex.
Thanks, J
You could use transferwise to transfer from your Spanish account to monzo
Spanish Bank Euros > Transferwise Euro Account > Transferwise GBP Account > Monzo
Your fees will be much MUCH lower doing this (I do it often). I canāt really comment on your tax arrangements though. Get >> Transferwise I have the āBorderless Accountā but donāt use the debit card that comes with it. I donāt even know where it is, I have no use for it, and I donāt keep a balance on it.
When Monzo officially supports IBAN I will check that out, but for now the above works great.
4 Likes
Hi, I donāt understand why I canāt confirm transactions through your website. My phone has died, and to order a new one with my Monzo card Iām being asked to confirm the transaction on the app which I obviously canāt access due to dead phone. I have emailed your help address a day ago, no reply. I tried calling your help number, no answer. Iām very frustrated because Monzo is my only UK account, having moved to the UK 18 moths ago, and I donāt know if Iāll be able to ordrer my new phone before I fly to Ireland for Christmas in two days.
If itās any consolation (it probably wonāt be), if you had a Nationwide Credit card youād be in the same boat. They confirm transactions by SMS.
The only options I can think of to suggest are to borrow a phone, or buy a cheap phone from a shop. Neither of which are ideal. At least if you buy a cheap (second hand) phone, youāll have it while you are away and so wonāt have the added stress of wondering if your replacement phone will arrive in time.
Hope it gets sorted, anyway. 
1 Like
You can get them for as little as Ā£10 from Argos for example.
1 Like
Hi, Thanks for the help. Iāve had a look at TransferWise Borderless account. Are you saying I should have two Transferwise accounts, or to exchange the currency within a single Borderless account?
Also, I see TransferWise Borderless account allows you to be paid and receive EUR ālike a localā which would cut out my Spanish high street bank account (which I will unlikely have any use for when this academic year finishes and I move on to a different country). So this sounds perfect, right?
3 Likes