Loading up her card? No itās a normal debit card with a 16 digit number on the front just the same as all other debit cards. Monzo do not do pre-loaded cards anymore.
Very unlikely I donāt know of any banks that would offer this kind of service
I have a regular account and a joint account with Monzo. Each month I want to put a set same amount into the joint.
With it being a direct Monzo to Monzo transfer thereās no button to mark it as a recurring payment so that it shows in committed spending.
What is a good way of managing this such that the budgeting features work nicely and it knows I will be making this payment regularly?
I just have mine setup as a standing order each month 
Are you guys going to allow (or have I just missed it?) the ability to set your month to the last Friday? I.e. budgeting from last friday of June to last friday of Julyā¦ So many people get paid like that and should be a major feature!
Hi! Question regarding a recent issue- I made an online purchase on Wednesday of last week (5 days ago) which requested that I open my Monzo app and approve the purchase by entering the pin on my phone, which I did. This is not the first time Iāve done this- usually the transaction appears in my history immediately. However, this time, I entered the pin and the transaction then disappeared completely and is not listed anywhere in my transaction history. The website initially said my purchase was successful however I did not receive any confirmation/receipt email after the purchase, so Iām not convinced. Iām assuming the payment was unsuccessful? Has anyone else ever had this happen? I donāt want to re-purchase the product if its going to appear in my history in another few days and then Iāll have two of the same purchaseā¦ Thanks in advance!
Have you logged into the website to look at your order history - under My Account or something similar?
It should be listed in there with an āorder statusā which should help point you in the right direction. If it has been successful some companies donāt take payment until they dispatch an item too, so that is also a possibility
Hi there! Thereās no order status or order history as the purchase was made using a āguest accountā- my bad there. As I never received email confirmation of the other, itās probably safe to assume that the order didnāt go through but Iām not sure why as I approved the transaction in the app, however it looks like Monzo then didnāt progress to complete the transaction.
Yeah it does sound strange and something has gone wrong somewhere in the chain. I assume youāve checked your spam folder too?
As a last resort you could ask in app support to check if there are any authorised amounts on your account for the merchant you shopped at (or just in general in case they use a different name)?
Sometimes leaving the page to confirm in app confuses websites. Try with sms verification next time
If it had gone through your balance would have been reduced
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Thanks!
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Joined the community as I have a problem. I am upgrading my phone. Monzo is working fine on the old phone through WiFi and I have installed Monzo on the new phone. I can log in to the app but I canāt make a transaction or update my balance. The app is telling me I have a problem, āuser authentication requiredā. Every time I go into the app on my new phone it tells me āwe werenāt able to update your balanceā. I did expect to have to log in via an email link when I first used the app on my new phone but this never happened.
Wondering if I need to delete the app from my old phone and log in on my IPad to kickstart it?
Did you do a restore onto your new phone?
Best thing to do is delete the app on the new phone and reinstall the app there. Then log in and sign out from the old phone.
Once thatās done you can click the login link on the new phone and use the magic link via email to log in.
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Thanks for answering, yes I did. I have now logged off and logged back on via email and the account has authenticated and the problem resolved. Not sure why si didnāt think of that in the first place!!
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Hello! Iām new!
Love Monzo so farā¦ but this morning I have tried to do a money transfer from my Barclaycard and it is telling me my Monzo sort code is not recognised. Anyone have any idea why this is? Iāve never had this issue before (but not tried with Barclaycard before).
Thanks!
Amy
That would be an issue with Barclaycard not updating there sort code database.
lost my card
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freeze it in app under āaccountā , look for it if it may be close at hand , if you canāt find it order a new one in app under āaccountā - āmanageā
welcome to the community
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You can freeze it within the app and order a replacement. 
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