Simple Questions Thread (Newbie friendly 🙂)


(Andy) #290

Hi @Skylights - issue identified around wrong cards arriving:


(Jemima Roche) #291

Hi,
I had a monzo card in the UK and have now moved to Australia for the year.
If I put Australian dollars onto my monzo card, does this mean it is equivalent to using it in the UK and putting pounds on it? So, no charges using in shops, at ATMS or transferring money because the money has already been exchanged?
Thanks


(Only available in amateur ) #292

You need to pay sterling in and it will be converted to local currency after. You might be better using an Australian neobank instead


(If there's the wrong end of a stick, you'll find me holding it.) #293

Monzo don’t yet have a reliable way to pay non Sterling amounts into their Monzo account, but there will be no charge for you to spend using your card, or to transfer money to another U.K. bank account. You will have a £200 per rolling 30 day fee free ATM limit, after which you’ll pay an extra 3% fee for withdrawals.

As @Rat_au_van says, if you are receiving and spending in AUSD an Australian bank might be better for you.


(Jack) #294

Keep an eye out on alt or xinja :slight_smile: they are both Monzo equivalents in OZ


(Jemima Roche) #295

Thank you so much for your help.
What if I transfer AUSD from my Australian bank account onto my Monzo?
I just like the way Monzo records spending.
Will that effectively be the same as using my Monzo card in the UK?


#296

Hi @jemimaroche97,

I don’t believe you can do that.

If you have AUS, but want them in your Monzo account, you’d have to go through someone like Revolut or Transferwise.

In essence, you’d send the AUS to your Revolut AUS account, you’d then convert AUS to GBP in Revolut, finally you’d bank transfer the GBP from Revolut to Monzo.

It sounds more complicated than it is :grin:


(If there's the wrong end of a stick, you'll find me holding it.) #297

You can do this with Transferwise (at a small cost), and then spend from Monzo. The downside is that every time you buy something, the exchange rate will be different, which could make budgeting difficult. It could work in your favour over time, or not.

I still think it’s best to be paid locally into a local bank.

Good luck, anyway.


(Steven Burton) #298

Hi, is it possible to create custom categories to put transactions under? For instance I’d like to have one specifically for some transactions I spend at a particular site with a few shops and currently I have to use a random category that I don’t use very often.

If not, is this something that is planned in the backlog at all?


(Andy) #299

Not yet. You can use tagging for this. There’s been a lot of debate around how to improve categorisation however I don’t think any solutions or improvements have been fully fleshed out yet


(Steven Burton) #300

Ok, cheers for the info


(Jack) #301

More info on tags https://monzo.com/blog/2018/04/12/transaction-tags/


(Carolyn) #302

I have two questions! :slight_smile: I often transfer euros to pounds and always do it outside monzo. Will it be possible to accept euro payments in monzo soon without fees?

The other question is about rewards. I currently do almost all of my spending with a credit card because I get air miles. I would much prefer to use my monzo card so I can track my spending more easily but I would miss out on too many miles that way. Do you have any plans to introduce any airline partnerships or a reward programme of some kind?

Thanks!!


(Jack) #303

You currently can although I’m not sure what they fees are as of yet… since inbound euro transfers are new they may bounce back to the sender but it’s worth a try if you’re willing:

There isn’t anything in the pipeline that I’m aware of unless Monzo know anymore, rewards tend to be a loss leader for many banks and thus it’s probably not economical for Monzo to offer them directly. A partnership could arise though their marketplace though, who knows :man_shrugging:


(Carolyn) #304

Thanks so much for the quick reply!


#306

We published this blog post on the 2nd July. I would say our prime objective has always been management of money, and making it work for you!


#308

Interestingly, we were just talking a bit about that over here

I see Monzo as ultimately not wanting to be a bank - odd as that sounds. As banking services become commoditised, Monzo is, I think, seeking to own the relationship with the customer and become the platform - the thing that aggregates customer demand and mediates banking / financial service supply. A bit like your favourite App Store with a nicer interface and great ways of managing your money.

(Others will have different views!)


(https://youtu.be/5DmYLrxR0Y8) #309

As long ago it’s not racist, sexist or downright offensive. You’re free to say what you want.


(Tom ) #310

You’re on a community belonging to a bank, so free speech per se, doesn’t apply in the normal terms that you are perhaps after?

For example, on the street you have the right to free speech. It’s enshrined in law.

On a corporate website however, it’s unlikely you’d be afforded those same rights.


#313

what is banter?