Simple Questions Thread (Newbie Friendly 🙂)

[jwhiterz (Jack)]

It may be worth speaking to be supplier to ask. They may well have some sort of solution for this.

[anon28740693]

Hi
Even though I categorise my spending the expenses are not reflecting in my overall budget.

[anon25668232]

Thank you, that’s clear.

[Ordog]

Quick question…

Where is it that you suggest logos for companies that are missing? Is it within the app because I can’t see it unless it’s just me. (Android)

[Rat_au_van (Em)]

On iOS you tap on the transaction with the missing/wrong logo and it’s down the bottom of that page

[Ordog]

I’ve just looked again and there is just a link that says 'Something wrong? Tell us!"

Clicking it gives me the option of reporting the transaction as “unrecognised”

[glasgow]

Is it a transfer rather than a transaction?

[Ordog]

Ahh yeah it’s a transfer.

Today I’m officially #fullmonzo so it was my former bank transferring me my remaining balance.

I would still expect there to be a logo though?

[glasgow]

Yes logos can still appear for transfers but there’s no interface to report missing/wrong logos on transfers yet. I think you can raise it in in-app chat to get fixed.

[peos (Pearse Taggart)]

Hi there, I know Monzo do a lot of community events (and if I’m not mistaken there’s even one on tonight) but I was wondering if there were opportunities available to speak to any of their development team directly?

I work as Product Lead at ClassForKids and we are a relatively small but rapidly growing software company based in Glasgow and we’re all big fans of Monzo and how they do things, we’d love if it was possible to organise a visit or if there are any upcoming events you are planning to hold where we could grill you guys on some topics like coding/software architecture/scaling best practices?

I understand you’re all gonna be pretty busy so I understand if it’s not possible🤓 Keep up the good work!

Pearse

[anon78926670]

Hi, I was reading online that joint accounts are currently being tested, id love to be part of that test with my girlfriend if possible? I tried following the Monzo Labs joint account option but it doesn’t let me add people. Please let me know

[Rat_au_van (Em)]

Once labs is on enable the payment with friends option which you can find account > settings then toggle on payment with friends

[anon78926670]

Is it possible that I keep my existing account, my girlfriend keeps hers and we create a new one

That can be joint?

[glasgow]

You both need to have an active sole account then enable joint account in labs and then follow the prompt to create a joint account. Both your sole accounts remain open and active and you can’t close them

[anon74832029]

Hi - do you have any plans a Monzo chip keyring / watch strap (like bpay) for simple contactless pay sub £30 as it would be rather useful ?

[jwhiterz (Jack)]

Hi @anon74832029 ,

This was the latest update on the topic:

BPay type payment band

We do keep taking a look at the possibility of doing something like this, possibly as a paid feature (as they are significantly more expensive than regular cards). Unfortunately, right now the economics of doing it don’t work out and it would require a few changes across the apps to support the concept of multiple cards, etc. It’ll be a bit of a long shot but if everything does align one day, we wouldn’t rule it out.

[anon87726072]

Hi there,

Are the new joint account cards ready yet? Just was waiting on those before I sign up for a joint account, rather not start scribbling on brand new cards!

[glasgow]

Yeah they are

[anon87726072]

That’s a shame…just ordered my joint account and got a simple monzo card, no joint account =[

[glasgow]

Hi @anon87726072 - issue identified around wrong cards arriving:

Manage your money together with joint accounts!

Hi all, we’re aware of an issue that means a number of people who’ve signed up for a joint account this week will get the wrong card design. We’re really sorry about this, and we’re fixing it at the moment. So going forward we’ll send the new card design when you open a joint account. For people who get the old design, you’ll get a message in your feed explaining what’s happened - and instructions on how to get a replacement.