Here we go again, another customer service thread - But I didn’t want this to blend in with the umpteen other threads out there (how selfish of me )
I’m expecting a large (5 figure) payment into my Monzo account tomorrow (it’s a mortgage transfer, nothing exciting I’m afraid). But it sadly is a little out of the ordinary for my account!
Monzo is my main account, and whilst I have others, nearly all of my DD’s and day to day banking is through Monzo.
I’m not one to buy into the scare mongering that I see online, but I was conscious that Monzo’s history of handling large transfers and any potential flags haven’t been great (it would appear), so I wanted to get out in front of it to make sure it was OK.
For the first time ever, I actually used the phone support - All my previous interactions with Monzo had been chat based, and nearly all of them had been responded to in a decent timeframe (a couple of exceptions in there).
My expectation of the phone chat could not have been lower. I’m not sure I’ve ever actually seen someone say they managed to speak to anyone, and nearly all the people who are having issues all seem to say they can’t ever get through.
The reality for me? After some… funky… hold music, I was through to someone in just over 2 minutes, I explained the situation, they added a note to my account and everything was done and dusted in less than 5 minutes.
Clearly the chat response times need to be improved - But considering my low expectations of the phone chat based on what I’d read… I was pleasantly surprised with the outcome