Hi I’ve tried to set up a new current account and then use the Current Account Switching Service (CASS) to move my existing current account with another bank to Monzo. It won’t accept my old card PIN or the CVC on the back of the card so I’m stuck. Can’t progress this at all.
I went on online chat 4 hours ago, after 3 hours someone said they would help but nothing. I’ve phoned but the automated service finally took me to - sorry we can’t help. I’ve also emailed but that takes 48 hours.
Any ideas please? I only chose Monzo because it has customer service rating of 85% over First Direct’s 83%. Wish I had gone with First Direct. I’m looking into setting another account with them now.
How could you be happy if you can’t even get help to give Monzo your business? Seriously questioning the 85%