I was an early adopter, back in 2016 (I think). Graduated to the full account when they started them, etc. Used Monzo on and off as my main back account. Then a year or two ago I closed the account.
I thought I’d try it again the other day, downloaded the app. Got the ‘your number is already in use’ thing so contacted support asking if they could clear my number or whatever so that I could open an account again. They asked for a selfie of me holding up some photo ID.
I sent the selfie over the chat then about half an hour later I got a message back saying they couldn’t offer me an account. Pretty odd.
I’m not massively fussed about it but I’m interested why this would happen.
Is it because I’ve got a beard now and I’m a bit fatter than I was in 2016?!
I left a while back and came back in October after contacting Support so they must be allowing some customers to come back. The eligibility criteria is probably much more broad ranging than you can’t come back because you have a had an account previously.
I used the same phone number and email address to reapply