Creating a new account after it was closed - Help

[Achchu (Achchuthan)]

Hey all,

My cousin had his account closed almost a year and a half ago and Monzo didn’t specify why it was closed. He’s been trying to create a new account several times after and Monzo hasn’t allowed him to. Is there a way to get this resolved?

[Revels]

Sometimes yes. Sometimes no.

Returning customers

I was an early adopter, back in 2016 (I think). Graduated to the full account when they started them, etc. Used Monzo on and off as my main back account. Then a year or two ago I closed the account. I thought I’d try it again the other day, downloaded the app. Got the ‘your number is already in use’ thing so contacted support asking if they could clear my number or whatever so that I could open an account again. They asked for a selfie of me holding up some photo ID. I sent the selfie over the…

If it was closed by Monzo rather than him deciding to leave, I’d say he has zero chance. If Monzo have said no, then that’s the end of it really.

[Ordog]

@Achchu

My cousin had his account closed almost a year and a half ago and Monzo didn’t specify why it was closed. He’s been trying to create a new account several times after and Monzo hasn’t allowed him to.

If Monzo closed his account then they don’t want him as a customer. So it makes sense why they aren’t allowing him to open a new account.

[SouthseaOne (Michael #TeamPink)]

There are no guarantees in anything, but, as from @Revels and @Ordog above, not being able to reopen an account closed by Monzo for “unspecified” (and so unspecifiable) reasons is about as close to zero chance as possible

On this occasion it is probably best to move on and try elsewhere