This is a little bit my fault for being in the USA right now and 8 hours behind!
It looks like everything is up and running again now
We had two separate bouts of platform instability today resulting in the app/card being unresponsive. This was due to a fix we’d attempted to apply to another issue we’d been seeing (delayed feed items) causing additional problems.
Very conveniently (sarcasm!) - Verifone had an issue today around the same time as well. They produce point-of-sale terminals for literally thousands of UK businesses, and they had an issue today meaning their terminals didn’t work for a while too.
As my colleagues mentioned above, we did proactively reach out as soon as possible across the app, status page and social, but it shouldn’t have taken us this long to get on the forum and communicate to you all. We’re sorry for this, and we will do better!