How serious is this guys? Is Monzo’s in-house processor responsible for this or something minor?
I am saying this because both Prepaid and CA are experiencing this.
It is quite interesting that it impacts both systems as there have been times in the past where Starling have claimed they’ve haven’t been impacted by issues at the third party processor and Monzo have. Makes you wonder if it’s sometimes something on the integration end of the two systems, especially now the third party is out of the picture for the current account.
Ouch — I keep most money inside pots and then transfer to may ‘main’ account as needed (to introduce a bit of friction and reduce frivolous spending). Might have to reconsider that strategy!
I just tried to use my card (Current Account) and it declined (no notification).
The app began updating again which is why I tried my card, thinking the service was operational again, however the app has since stopped working again. Strange.
Just seen the in-app notification. Not been a good week with three issues thus far for the current account. I do hope we get see a root cause from @Oliver again
It would be good to expand on the Resolved status to include some more detail other than its been fixed.
Monzo use to be proactive @oliver actually wrote the post below when an outage happened due to GPS issues but I am little surprised and concerned that no one from Monzo seems to be willing to give anything away today. Rather unusual
I’m really sorry, that is because all the engineers are working on getting things back up and running A more detailed explanation will be forthcoming soon
Appreciate this Hugh but a brief statement could come from any responsible Monzo Staff. All the explanation could be given when everything is back up and running.
How they can explain what happend at this stage ?
Firstly they have to find an issue and fix it…
And only then… when it will be fixed give an explanation…