Monzo Outage 13/08/2024 [Resolved]

Looks like Monzo is having some issues today. My app is running a simplified version and lots of people complaining on X.

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My wife had an issue about half an hour ago. Saw this thread, opened my app and voila all gone

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At least we can check balance… not sure about Loan x3 - :bug:

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Yea was a surprise, really cool to see. You can still move money and manage pots so fairly minimal affect on general users.

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Impressive holding screen for Monzo being down.

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Issues for me, can only see a list of balances in each pot/account.

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The degraded Monzo experience is better than many other bank’s apps :slight_smile:

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Does appear to have some issues with online payments and receiving faster payments from having a look on X

Haven’t tried a card payment, but a Faster Payments transfer seems to be working for me (just transferred funds in from Starling and it’s showing in the broken app)

You’ll have to pay to use Monzo’s previous features

card payments appearing in the simplified feeds absolutely fine

I thought I hadn’t paid for petrol this morning but the transaction came through an hour later. Must be related.

Issues for me aswell. I assume it’s everyone who is affected?

Can you still receive payments?

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I’m sure I remember seeing something on here with a prompt for people to test.

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Incoming Faster Payments work for me.

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I’m finding the simplified interface more user friendly than the true one :joy:

Pleasantly shocked by the size of the balances in some of my hidden pots too :grinning:

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Can confirm card payments work ok.

Good this. I was a bit worried as I’d let my main balance go down to 71p and needed to transfer money back from my savings, which I was still able to do.

While the app going down isn’t ideal this is great to see. Far better than just a spinning wheel of doom.

An update on the status page:

We’ve identified the cause of the problem and we’re working on a fix. We’re currently running the Monzo app in a backup mode but you’re still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

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