This just in:
Clicking on the message take you to the app where this happens:
Monzo just put a tweet out that cards may decline
Or do they just use the same (crappy) card processor (pre-pay only, in Monzo’s case)
What are the mothership for unreliability Starling reporting?
Monzos current account is working fine but I got a status message at 16.16 for the pre paid card failing
Pre-paid thing then. Hence why no issues at Starling.
http://monzo.statuspage.io/ also says everything’s fine…
Edit: http://mondo.statuspage.io/ says there’s issues. Why do both pages exist and why do they say different things?
The status for ‘mondo’ is pre-pay and will be retired by the end of the year
The status for ‘monzo’ is the current account
They use different processors (current account is in-house)
I thought Monzo pre-paid shared a processsor with Starling, so I’m surprised no issues there too.
Confirmed no issues, or just no issues reported?
Cards may be declined
Investigating - Currently some customers may experience a card decline or an incorrect notification of a reversal. If you received a reversal notification, don’t worry, your transaction did go through and you have paid. We apologise for any inconvenience caused, your transactions will be corrected in your feed in due course.
Oct 4, 16:29 UTC
The interesting thing here is that there’s a outage and:
This is the sort of thing I’d want to know about right away before the potential embarrassment of a declined card with a retailer.
Agreed. I didn’t get a push notification from Monzo either, but that may be because I’ve had the card frozen since getting the current account.
Revolut also didn’t send one, but they never do, so I’m not surprised
a prepaid card is a totally different animal to a current account with differing responsibilities
One is a plastic card I use to buy things, the other is a plastic card I use to buy things.
How they work in the background shouldn’t be a thing any customer needs to worry about. They just need to know that it works.
Yes Starling get it in the neck everytime their processor goes down as they cannot, or refuse to send out push notifications in-app.
I think a prepaid card is a supplementary card that is ‘attached’ to another account that funds it, whereas a current account card is ‘sold’ as the one and only card that you need , that is meant to be reliable - in my opinion
ah, I’m understanding you now
Yes, if the debit card you have is for a current account that you’ve switch to from a legacy bank, then that new FinTech current account needs to be extremely reliable.
I think reliability is way more important than a proposed fee on overseas ATM cash withdrawals.
reliability for me is the number one issue for a Fin Tech current account which I have been encouraged to transfer to and potentially has all my cash in it