Issue:
My card has expired and I Ordered a new one from the app, but it never arrived and tried to re-order a second one but when I followed every step at the moment to confirm the second order the app had a glitch and told me “card order failed. Please try again” I have done it many times but still have the issue.
Details to reproduce:
“card order failed. Please try again”
OS: iOS 15.6.1
Device: iPhone
App Version: 5.52.0 #5520054
Screenshots:
About a month before it expired Monzo should have sent you an alert to confirm you’re still at the same address and shipped you one automatically.
It’s still broken and I need a card.
It’s disgraceful it hasn’t been fixed since the poster created this thread
Nothing yet, not a card of solution from the app. Don’t know what’s the right thing to do now.
Same thing to me. I need the card and I froze the other one. There is no other way to contact them?
Help > type “contact” > contact us
That does absolutely nothing because it’s the same order page
Issue:
I cannot order a new card in app. I always get an, Oops something went wrong message. I’ve been trying for weeks now and it’s still broken.
I’ve also tried to speak to someone on the phone but that’s a complete joke these days.
Details to reproduce:
OS:
Android 14
Device:
Samsung 21+ 5G
App Version:
5.54.1
Screenshots:
I can’t get one of the error messages I see.
Help > type “contact” > Press “Contacting Support”
Doesn’t work
Yes it does.
I think some accounts can’t get to chat even by searching for it. Mine’s the same - I just get funnelled into a series of self help pages.
Ofc what’s the first result after typing contact when you try?
I think it’s a mixture of self-help and getting to speak to someone.
That just filters you to the right person (in theory), it doesn’t just open so you can say “Hi” anymore.
All the options I get just funnel me through the help pages.
They really don’t like you.
Fair.
If it worked I wouldn’t be here bitching about it would I
Revels
Your funny
Doesn’t work = link… Click … bac to the same page to order a card
THAT DOESN’T WORK
Vanessa
I emailed help using the address on the Play Store page last night.
They answered my email asking me for ID and to send it to them.
I guess that means they want it to verify it’s me for the new card… because to be honest the person hasn’t quoted my email on a reply. They didn’t even say something like…
Ok we need your ID so we can verify and send your card…
