Too many lists
Many of you think there are too many lists and this makes the screen feel cluttered. What Iâm mainly hearing is that âContacts on Monzoâ and âAllâ should be the same thing. I think all of us agree so weâll change that.
Personally I donât scroll down this page to find people as the search bar much more convenient, but having everyone listed makes it easier to discover that you can pay people in your contacts, especially for users new to Monzo. So the design is a balance between these two factors.
Frequent and Recent are too similar
I mentioned this above: I understand that having the same face multiple times is not great, but the purpose of these two lists is that they tend to capture almost everyone you care about paying which I donât think they do on their own. I reckon itâs worse to not find who youâre looking for at a glance than to have the same people listed more than once. Maybe we could de-dupe these lists⌠Will have to see how that feels in real usage.
Payee management is missing
Weâre aware that weâre missing some features like adding, merging, or otherwise managing payees. Also the difference between a âContact on Monzoâ and a âPayeeâ is not entirely clear and itâs an unfortunate dilemma; we donât necessarily want everyone in your contacts to be a âpayeeâ, but then again a lot of what makes Monzo magic comes from seeing your friends on there straight away and the understanding that you can pay people with two taps. Weâre definitely looking to make improvements here in the next iterations.
Is the ârequestâ part of the new payments tab on joint accounts going to be addressed?
Currently it lists all categories of your payees, and clicking any of them loads your personal accounts monzo me link. Which is completely incorrect behaviour.
Another thing I was wondering will the option to just add a payee without having to send money be sorted out as itâs a bit irritating having to send money just to add a person.
I think people would be happier having both a âFrequentâ and a âRecentâ section if both sections scrolled horizontally (like the âFrequentâ section does currently on iOS). This would save loads of space and allow users to find the payees they want much faster.
However, if you click âPayâ or âRequestâ, the âRecentâ & âFrequentâ sections are vertical lists which take up a lot of space - would be better if all the âRecentâ & âFrequentâ lists scrolled horizontally imo.
For myself, Iâd just prefer âPayâ, âRequestâ and âfrequentâ, but as a grid
In the âPayâ and âRequestâ just display all contacts vertically.
There is problem having âFrequentâ horizontally, Iâve had people send me money who put their name as either initials ie âD Millsâ or âMiss Millsâ.
Now looking at it horizontally you canât tell who the payee is as there is not enough room. See image
First and last initials for Monzo contacts without a profile picture (Android only shows first initial which makes it difficult to tell Monzo contacts apart when they donât have profile pictures).
No merging yet (Iâve got the same person listed multiple times in the All list), no profile pictures allowed either. Plus the Home feed doesnât show the nice display name that the Payment screen does e.g. âJoe Bloggsâ instead itâs âBLOGGS J CPâ. Be good if that was tidied up along with profile pics. Loads more to do!
I just removed a shared tab & settled a really old bill split which was paid outside of the request and now I can see what the blanked shared page looks like
No way to remove / cancel it unfortunately⌠I just sent the person the amount they owed, way back when, and asked them to pay via the request they had on their side
Any reason why the design doesnât allow me to look at a contact and then send from that screen?
If you have sent to the same person who has more than one account, without icons or any other way to tell, going back to the Payments screen, then scrolling up to click Pay, takes you to a screen with no bank details⌠no easy way to confirm itâs the right account of theirs Iâm sending too.
and now I can see what the blanked shared page looks like 
(
