We've shipped our new Payments Flow 💸 🎉

Monzo Chat
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Hey everyone :wave:

I’m super excited to announce that we’ve started rolling out our brand new, delightful experience for sending money!

The new experience focuses on improving the sense of trust and safety, while making it fast and easy to do so. We’re achieving this by:

  • Introducing a brand new Confirmation of Payee experience, giving you more reassurance that you’re paying the right account :policeman:
  • Adding an ability to review payment details before sending the payment :male_detective:
  • Making it possible to see, and change, the source of a payment - a big one for all you Joint Account customers :heart:
  • Providing a confirmation that the payment has been sent and making it easier to categorise your payment :relaxed:
  • And many, many more improvements throughout the experience… :sparkles:

We started this journey towards the end of 2023, and I want to say thank you for all of your help testing it and the feedback you’ve given us. We’ve made many improvements and we’re excited to be rolling this out to Monzo users everywhere.

Let us know your thoughts as you use it :point_down:

:v: Giorgio

RPReplay_Final1711544424 Payment

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Nice work :+1:

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Jealous you know Pikachu.

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Is this only Monzo to Monzo?

I don’t see these screens if I try to pay my Lloyds account.

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@giorgio this is great that it’s shipping :tada: well done

My only feedback from labs remains that when you schedule a Monzo to Monzo payment there’s no option to pay from pot like other scheduled payments

Looks great though

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I also can’t seem to find these new screens. I had the new payments flow toggled on in Labs, turned that off and on but don’t see anything new.

Perhaps the Labs toggle no longer works and the new flow is being rolled out incrementally?

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Good catch! It will be available for Monzo to Monzo and external bank accounts, we are in the process of an incremental rollout this week.

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Any agenda to be rid of this eye sore screen?

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You can probably fix it by turning on round-ups.

3p. Pfffffft.

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No comment :eyes: :eyes: :eyes:

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Roundups was on, but I shifted some money about and the 3p seemed to remain.

Fixed now :joy:

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I’m not seeing any difference to the old payment flow. I assume it’s released incrementally?

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…

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I completely read over that part :roll_eyes: thanks @Revels

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This is very slick. Looking forward to trying it out. Really hoping for a complete rebuild of the Payments tab generally as it’s a bit of a mess and hasn’t changed much in years.

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Always wanted to be friends with Pikachu kind jelly, lovely stuff too looking great.

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Looks good

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Just used the new flow and it worked great! The paste from clipboard feature is :fire: No more jumping back and forth between apps to get details, just copied sort code and account number at once and it parses it out automatically.

Really great UX, well done Monzo team :clap:

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Really loving this flow. Have been seeing it for the last few weeks and it is so much smoother and clearer. Great work!

@giorgio I was wondering if this flow is triggered when tapping on a bill split notification? My partner has had it a few times when she has received a bill split from a friend, tapped it to pay in Monzo, only to find out she has paid it from the joint account (rather than personal account). This flow would be super helpful in preventing that!

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