Reactivate premium card

[braddders]

Hi,
I am a Monzo premium customer for the last couple of years… about 6 months back I ordered a neon yellow card from Monzo for referring multiple people.

I would now like to re-activate my metal premium card however cannot find a way to do this. Is this possible? can anyone at Monzo help?

Thank you

[JIMMWX (Village Idiot)]

Hello. You’ll have to reach out in chat and explain the situation. I imagine it will involve ordering a new one which chat agents can support you with.

[ndrw (Mr Popular)]

I believe it was confirmed at the time that it would be chargeable at the metal card replacement rate

[davidwalton (Award Winning Hot Coral Analyst)]

@braddders

I would now like to re-activate my metal premium card however cannot find a way to do this. Is this possible? can anyone at Monzo help?

There are 2 ways to do this, understanding that your Yellow card IS your premium card and replaced your white metal card when you obtained the yellow card:

1. Wait until 2025 - when your current Yellow card expires, you’ll be sent a new white metal card
2. Cancel Premium. Then re-subscribe to Premium. This will trigger a new card (white metal) to be issued against your account

There won’t be a charge for (1) but there my be a charge for (2)

(Very few people on this forum are actual Monzo employees - we’re mainly all customers)

[Revels]

You cannot reactive that card. You can either “lose” your yellow one and get a replacement of whichever card you choose and the associated cost, or wait until the neon expires.

@jackcully

We also want to let you know we’ve taken on your feedback on Premium and our neon cards. Well now waive the replacement fee for a Premium metal card once your neon card expires, so if you do want a neon card but are stuck on the choice – you can get a neon card and know you can get a metal replacement after it expires, if you’d like.