Issue: Order of accounts doesn’t match settings, or reacts randomly
Details to reproduce:
Pre-requisites; Monzo account with both Personal and Joint accounts displayed with the ‘Show joint account first’ setting in Monzo Labs DISABLED. This, usually, shows the Personal account first and Joint account second. Until:
Drag down on a card to get to the accounts overview display
Tap on the edit icon (top-right) to allow re-ordering of the accounts/pots
Don’t change anything and tap on the ‘Tick’ icon (top-right) - the personal account may or may not change position or change position and then revert
Tap on the top-most account/card, then tap on Payments, then tap on Home
The cards re-order themselves, sometimes to an incorrect order and back, sometimes to an incorrect order which stays there
A Force-stop is needed to kill the app, to bring back the current, correct display. Logging out, uninstalling & reinstalling the app does not affect the issue
The card carousel view also acts funky when this issue is active.
Of note, when you get to step 3 above, if you tap the ‘back’ arrow at the top-left (instead of the ‘tick’ icon to exit the re-order screen), the issue does not occur - could be a clue?
There’s definitely something weird going on - I cannot now have my Personal account displayed first in the account overview list or the carousel. It either comes after my Joint account (and associated JA pots) in the vertical overview list and the carousel - or - if I make ‘Show joint account first’ active in Monzo labs, the Personal account drops below both the JA and all ‘Other Accounts’ (Connected Cards)
Has alphabetical ordering been switched on for account type names? (Joint account comes before Personal account alphabetically, and Other accounts last)?
Just came on to see if anyone else had experienced this as I’ve relatively recently added a joint account and have had to turn “Joint Account first” on just to stop them bouncing around.
View Personal Account Feed (carousel view). Personal account is first. Close app Re-open app to feed. Personal account is shown, but is not first Close app Scroll back to joint account (first in feed) Close app Re-open app to feed. Joint account is shown, but is no longer first. Lock phone Unlock phone to app. Joint account is now first again. etc.
I presume the recent tidying up has made this worse somehow.
This still happens to me. Can’t move the Joint Account from first place.
I reported it in-app in December. Still no fix. It’s definitely an issue with a user profile on the server side, as I’ve uninstalled, reinstalled, cleared every cache, installed on different devices and it still has the same effect.
server side, as I’ve uninstalled, reinstalled, cleared every cache, installed on different devices and it still has the same effect.