My display this morning (Tuesday ) says poor connection , balance updated 20 hours ago , my display says I have 4 bar connection and the wi fi thingy says its full power ??? why does the app think I have a poor connection ?
Presumably it refers to the connection to the Monzo server? But wait for a clever person to be sure. R-
2 Likes
No issues reported so far today; https://monzo.statuspage.io/
My app (Android) also responding as expected. Itās possible that your WiFi is active from your phone to the Access Point, but the broadband connection is dropping out and recovering. Run a speedtest on your broadband to see if all is OK?
1 Like
Cheers David , I shall 
Wifi connection to router - OK
Router connection to internet - not OK
Is my guess (it happens to me from time to time at home as well).
1 Like
Resetting your home router usually helps too.
To do this: unplug it, wait a minute and then plug it back in. Then retry after 5 minutes.
1 Like
1 Like
Iāve never understood that. What does taking the plug out achieve that turning the power off doesnāt?
It lets all of the spare electrons drain onto the floor.
6 Likes
Helps stretch your back muscles?
5 Likes
Good thinking
I think the timing was more important a few years ago, and the advice to unplug and replug meant the user HAD to take a few seconds to do that, as opposed to the second or less to switch on/off. Iām guessing thatās because capacitor electronics werenāt as efficient back then and still stored some āpowerā so might confuse things if they hadnāt had that extra second or so to complete power down (I am not an expert, but vague memories of reading something like this many years ago).
Or, it might make no difference, probably doesnāt these days.
3 Likes
Haha not sure why I wrote that. I meant to just stop power getting to the device by any means necessary 
so it can restart (donāt actually use scissors) 
2 Likes
The logic of some of the answers to my question is quite good , especially stretching the back ā¦ but then I would say when I walk out of my house my mobile phone works , its not dependent on my router connection. Does the home wifi connection take preference over the Vodafone connection , and if it does, if that connection isnāt available surely the Vodafone signal takes over if there is no wifi signal and updates my balance with Monzo ??? AND ā¦ surely in the past 20hours there has been a reliable signal on my router at some point if it is the router ā¦ 
Depends on your device. As per my simple reply, if there is a WIFI connection your phone tends to use that first. Unfortunately, the connection your phone is making is simply via wifi to your router. It canāt tell the router isnāt working.
As for the reliability of your router, Iād have to agree it shouldāve been there at some point.
Have you tried uninstalling reinstalling the app?? (in other words, Iām stumped!)
1 Like
yes I did reinstall and that did fix the issue, ( and it really wasnāt an āissueā just out of interest ) which to me suggests its the app rather than the router connection , maybe they lost connection with each other , in which case my logic says the phone signal from vodafone takes over ā¦and then if it couldnāt connect it would re apply every so often , surely within 20 hours ???
2 Likes
Maybe who lost connection with what??
Phones donāt know if a Wifi server they are connected to has an internet connection or not, there is no āvodafone takes overā setting that I know of.
hmmm my simplistic view is that the phone sends something to the router , or visa versa to say hello Im a device that is allowed to connect and use your service ??? if that āconnectionā is lost for some reason ā¦like I walk out of range / out of the door the vodafone signal takes over , if the router doesnt know Im connected surely Monzo send out a āsignalā every 1 second / 10 seconds/ 1 minute , when I open the app , because it usually says updating as you open the app this information from Monzo should be picked up from either the router or vodafone signal ???
1 Like
Ahhh when you leave, then yes. Your phone will switch over to your carrier if it canāt connect to a Wifi signal.
Could be that Monzo is āstuckā on the previous connection mode somehow.
1 Like
Is your app up to date?