Issue: poor connection - balance not updated 1 day ago, not able to connect to chat
Details to reproduce:
OS: iOS
**Device:**iphone
App Version: don’t know to check this
Screenshots:
Issue: poor connection - balance not updated 1 day ago, not able to connect to chat
Details to reproduce:
OS: iOS
**Device:**iphone
App Version: don’t know to check this
Screenshots:
Hi @Abacus & welcome
I’d recommend an uninstall/re-install, which usually clears most errors like this.
Once re-installed, open the Monzo app and login as an existing user, using the email address you initially signed up to Monzo with.
For reference on this point, you should be able to find the app version by doing the following: