So for a while now, I’ve found that for some reason, the Monzo app requires a supremo signal strength on a network to function properly. Stood outside my office building, which is generally where mobile signal goes to die, there is a connection available to the WiFi of the pub next door. I speed tested it at between 5-6 mbps. On this speed it’s possible to stream video media and music. My other banking app (Natwest) logs in fine, as do my credit card apps.
Monzo? Nope. Just tells me there is a poor connection and tries to update but times out. I’m not a software dev nor a networking engineer BUT, I can’t understand why this app seems to need a fast, very strong connection to the internet when other apps that really should need that but can get by on less, still function okay.
Unless a tech person in Monzo can explain this, I’d say there’s a lot of room for improvement here. It’s very frustrating.
Is the annoyance just at the item that appears on the screen (I.e how they determine poor network strength) or is there actually a degradation in performance too?
Nope, although this was a rare occurrence because my mobile internet was too weak for Monzo to update where other apps/services requiring an internet connection (iOS mail etc) will work but just take a bit longer to connect. Monzo just gives up.
It feels like a degradation in performance to me. My work building (and parts of the car park) is notorious for being a mobile network blackspot but you can get other apps to work, even stream media. Monzo seems to only work well when it’s got a high quality, high speed connection. No other app that’s in the same category of use requires this so it must be something they can fine tune?
I have this issue too where if my speed/signal strength is less than optimal (but still multiple Mbps), Monzo really struggles and sometimes gives up whereas everything else I use works.
Been this way for ages - I know they are working on the speed it takes for the app to update generally, not sure if these issues are linked or not.
I had a duplicate payment issue yesterday when the app seemed to freeze after I put the pin in then asked for a pin again… this was at home in a room where I know the WiFi signal strength is not great - I wonder if this is the root cause?
Possible the app is buggy and has cached files from the old layout, try reinstalling the app and see if it still takes time in the same signal conditions.
Really sorry about this in the meantime 