I used to be payed in cash by my job until a year ago.
My family operates mostly in cash so split bill money gets given to me as cash.
Tips at my old job also where cash even after they switched to being payed by Faster Payments
I was speaking hypothetically based on the fact that you think Monzo should increase the deposit limit to £1,000. I was wrongly assuming that small shops would do bank runs once possibly once a week and therefore you could potentially have a lot of money laying around.
Thanks for clearing all that up 
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It’s the limits of paypoint but most people that pay in cash it’s small amounts. (Small shop bank runs)
Unless your job pays in cash this would not be a issue. (Legacy account/starling as a 2nd account works better for this to be honest if this is the case)
Just made my first deposit using paypoint, handed card over and got greeted with “wrong card” once i explained i wanted to “top up” my card using paypoint there was no issues and money was in after 10 minutes.
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I definitely think verbage is the main issue people are encountering
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Not to labour my previous points on this - but verbage should not be an issue. Customers should not know to say “top up” rather than “pay in”. The Paypoint operators should know what they are doing.
If they don’t… Give the contract to someone who knows. What. They. Are. Doing.
I dunno, someone like the Post Office, maybe?
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I get that but pay point is being used for something it was not designed for. It is for paying bills and topping up various types of cards
Exactly. Exactly this.
Therefore it is utterly unsuitable for what Monzo are using it for.
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I wonder how much the post office charges
Whilst it isn’t suitable, there isn’t an easy alternative.
That simply isn’t true.
Pay them. Perhaps it’s something that should be part of the new Monzo+ V2??
Go on?
Hmm… like the Post Office maybe? Or Western Union.
But we’ve established using the Post Office would need to reissue every single card, or are we ignoring that fact for convenience.
Western Union not sure, but there would be fees for certain.
New cards would be a given in this situation.
Nope. Not ignoring. Someone Starling coped. Why the heck can’t Monzo?
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Starling issued a few hundred thousand new cards max.
Monzo have 10 times the amount to replace.
We are talking about a Monzo+ fature…
Source for that assumption?
You can replace gradually and on a needs basis. You don’t need to do them all at once. And you could replace as part of Monzo+.
What is absolutely the case is that Paypoint has mostly been a botched system, judging by evidence here, and IMHO not worth persisting with.
Get someone in who can do the job properly.