Which assumption? I haven’t posted any.
“Starling issued a few hundred thousand new cards max”
Starling reissued their cards this time last year for the PO, (almost to the date, 12th Nov). Track their customer numbers back a year, there’s your answer.
Here:
Two days later
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Still not evidence. You’re making assumptions.
Look, ultimately, Starling have gone down the correct path here if you ask me. Monzo has taken the cheap route and botched it. Simple as.
Needs sorting out before the many people here who say they maintain a legacy account will give that up.
Check the edit. No assumptions.
If you don’t like the facts as they don’t suit your argument, it doesn’t make them not true.
I agree. In theory Paypoint is a great idea. In practice it isn’t.
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Not wishing to labour the point but you’re still making assumptions based on customer numbers at the time and whether they replaced all the cards, and how quickly.
Could presumably do it on an ad hoc basis where existing customers need to request replacements and everyone else gets new cards when their current one expires.
My guess is a relatively low percentage of the existing customer base would request replacements just to allow them to deposit cash at the post office.
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I find myself now explaining to the uninformed cashiers how to do it and walking them through it step by step. Not ideal though as many immediately just tell me they cant do it.
Whilst I agree. It’s one of those this could go “one of two ways” things!
A slow rollout over three years is fine and should be manageable but if it caught on and everyone froze and reordered it could become expensive. Only Monzo would be able to guess what would happen here.
Monzo should put bullet point instructions in App
- Locate your nearest PayPoint location here:
- Hand your card over to the clerk asking them to add funds to Monzo
- You may hand over between £10-£300 per top-up
- Clerk will swipe your card to add funds, taking a £1 fee
- You will receive your card back, with a receipt of top-up.
- The funds should appear in 5-10 minutes
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I was a Starling customer at the time. I also did say a couple of hundred thousand max.
I’m not sure why you’ve struggled with this. My point is it could be way more expensive for Monzo to do (10x’s even if take up was low on both).
With Plus might be an idea, not sure how others would feel about this as it is considered a 'Core Banking" service.
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Maybe allow Post Office only for deposits larger than £300
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Notice the verbage. “Add Money” not deposit.
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I do not think cash deposits should be frictionless as it encourages continuous use of cash.
For example when someone offers me cash more than £20 I politely decline and request a digital payment. £20 is manageable and can be spent over a week or two.
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I’m trying to do the same. Got a birthday coming up though so that makes it tougher! 
The issue isn’t with the instructions, the issue is that PayPoint shops just don’t want to do it! Plain and simple. Reasons why have been discussed further up. Shopkeepers lose money.
I have been refused time and time again. Changing the verbage will achieve very little in my opinion
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I don’t understand why Monzo would be an issue, but bills / top-ups would not. They are both of similar cash value.
I would guess it’s because bills can be made via card payments, as well as that things like electric and gas top ups tend to be smaller payments, which again can be made via card.
Not a shopkeeper myself though so it’s just my thoughts
Why on earth would you pay by card in shop rather than online?