It takes 2 to 3 weeks to see the money from a cheque in your account (up to 7 working days to reach us by post, and 4 working days to process). We’ll let you know once we’re processing your cheque. Some cheques may take longer than 4 working days to process once we receive them.
You’ve sped up the postal part but it will still take time to process.
I was told I’d get a notification at Monday latest and now it’s Tuesday. I was also told I’d have the money in my account no later than Friday but that doesn’t look likely now…
If you sent your cheque over 7 working days ago and haven’t heard anything, please chat to us.
We’ll need:
The date you sent it
Whether you sent it using freepost or tracked (if you have a tracking number, please share it)
The amount and currency - we can only accept cheques in UK pounds (GBP).
The name(s) on the cheque
We’ll look through any cheques we have on hold. If we find yours, we’ll process it and it’ll be in your account within 4 working days.
If we can’t find it, we might ask you to get in touch with the sender to get a new cheque.
Go through that process, and wait for the money to arrive.
If you aren’t happy with the way Monzo are behaving, make a complaint. As @Ordog says, you may get a few quid extra for your trouble if Monzo have done something wrong.
Then wait. It’ll be a specialist department or member of the team chasing it up - you’ve done all you can at the moment. I know it’s a bit stressful, but no need to keep bugging Monzo. They’ll update you when they have info.
I sent in 2 cheques and they have never been processed, money lost they were only for a couple of quid so never chased it up.
Not wanting to beat an old drum but Monzo need to get cheque imaging sorted, seems to me that they are so focused on a future without cheques they can’t see the hear and now which still has some cheques activity and will continue to do so for some time although in declining numbers.
Personally, I’d never send a cheque to Monzo. It’s so easy with Starling to create an account, and use Cheque Imaging. Monzo won’t build Cheque Imaging for current accounts I don’t think, because they think there’s no demand there.