Hi all, hopefully someone can help. I’ve recently upgraded from standard to Monzo premium. Every time i try to add my card to Apple Pay it says the card already exists or just that the card has not been added.
Ive tried the following:
Remove all cards from apple pay via phone
Remove all cards from apple pay via icloud site (on computer)
Reset all contents and settings, restored from previous back up
Disconnected from icloud, turned phone off, turned phone back on and logged back in to icloud.
Ive read a few other messages on here and it sounds like its a common problem however i have still yet to find a fix. Ive never had an issue with my previous Monzo card (orange) and used apple pay regularly.
Now ive upgraded to premium it feels like a downgrade! Im assuming this issue would still arise if i cancelled my premium and went back to standard as id have to re add my card.
I had the same exact issue when upgraded my iPhone last week, it didn’t allow me to add via the iPhone wallet but worked flawlessly when added from within the Monzo app!
My new coral card won’t add too. “This card has already been added” is the error message I seem to get.
Contacted customer support and was eventually was told that Mastercard themselves have an issue that’s still ongoing making some new cards on their network unable to be added to Google or Apple wallets.
They will let me know when this issue has been fixed and when that happens I’ll update it here.
Not Monzos fault, totally out of their control. I’ll just use my starling card for daily spending in the meantime.
This is some old advice back from the last time Apple were having Apple Pay issues (which we were assured had been resolved months ago)
Delete your Monzo card from Apple Pay
Go to: Settings > iCloud - at the bottom of the screen, Sign out
Go to: Settings > Touch ID & Passcode - Turn Passcode off
Restart your iPhone.
Sign back in to iCloud
Turn Passcode back on
Add your card to Apple Pay again
We were working directly with Apple to try and resolve these issues so this should work as long as you have the latest version of the Monzo app and iOS.
Any fix for this yet? The instructions noted above are now out of date and do not reflect the actual steps that occur. For example, Touch ID & Passcode is called FaceID. Also many more dialog boxes appear that need to be answered.
In my experience, this workaround does not work. Monzo Premium cannot be added on Apple Pay if a previous account existed on Apple Pay. Apple Pay believes that the previous account still exists - which is probably does even if the card has changed.
All kinds of combinations. First of all the old Monzo card disappeared. So - no option to delete it. Then I removed all cards… no fix. Then I reset Apple Wallet - no fix… then reset iCloud / login - no fix. Apple still believes it exists. I would be willing to guess that the software the attempts to cancel or close the original Monzo doesn’t do it correctly leaving an invisible card. In Apple Wallet, you can add cards that are not visible - a sort of recovery - but that account / card does not show up. Despite that, when you do an add is says it already exists.
