Either way youāll need to get your issue fixed. When you downgrade youāll be issued a new card and thereās a good chance youāll run into trouble adding that too.
I am having the exact same problem apart from its Apple Pay. My new Monzo premium card will not add. Apple support where amazing call back within minutes and check to make sure everything was working fine with my iphone. Still waiting for Monzo to respond in chat 3 day and I got itās been passed to a specialist. Just wondering if this was a common problem.
No Iām not on a testflight Iāve tried both ways I have removed all cards from Wallet and add all of them again but canāt add Monzo premium card my monzo joint account and virtual card adds and all my other credit cards
Six but seven when the problem is resolved I have an update from Monzo from the Payments team taking over here again
Thanks so much for your patience and Iām really sorry to hear that my steps didnāt work.
Iād also like to apologise for the delay in getting back to you. Weāre a smaller team of specialists dealing with a high demand for support and so it can sometimes take us a little longer to reach back out!
In the meantime, Iād like to keep investigating this for you.
Mastercard are currently experiencing a few issues with activating some cards for Apple Pay that are beyond our control. Their engineers are looking into this, but unfortunately we donāt have a timescale for the fix just yet.
As the above steps havenāt worked, Iāve logged this with the engineers so we have these details.
Let us know if thereās anything else we can help with in the meantime, otherwise I hope the rest of your day goes well
You can try to add a virtual card from a pot to your wallet and see if that works (caveat, I donāt know if it will - Iām still on holiday!) but itās worth a try.
Otherwise Iām afraid youāll have to stick to the physical card until this is resolved.