Six but seven when the problem is resolved I have an update from Monzo from the Payments team taking over here again
Thanks so much for your patience and I’m really sorry to hear that my steps didn’t work.
I’d also like to apologise for the delay in getting back to you. We’re a smaller team of specialists dealing with a high demand for support and so it can sometimes take us a little longer to reach back out!
In the meantime, I’d like to keep investigating this for you.
Mastercard are currently experiencing a few issues with activating some cards for Apple Pay that are beyond our control. Their engineers are looking into this, but unfortunately we don’t have a timescale for the fix just yet.
As the above steps haven’t worked, I’ve logged this with the engineers so we have these details.
Let us know if there’s anything else we can help with in the meantime, otherwise I hope the rest of your day goes well