My new card isn’t accepted by Apple Wallet. It tells me to contact the issuer. How do I do that?
Open the monzo app > Press help in the bottom left > type in contact us > start a chat
Are you adding via Apple Wallet or via the Monzo app?
Try the other one
I have used both with the same effect. I went first with Monzo which added it to Wallet, but Wallet was complaining that it couldn’t use it. So I deleted it from Wallet and tried to re-add it manually. It went through all the steps but at the very end it failed and told me to contact the issuer. I also tried adding it to my Watch and had the same experience.
So how do I contact Monzo?
@Ashton posted how to do that.
Have you been through the ApplePay help articles?
Is this a Monzo Premium card by any chance?
I tried that and was asked to choose from a small set of themes, none of which met my needs. There was no “Other” option or similar so I couldn’t breakthrough and get to the humans behind the wall.
No, just a regular card.
Apple Pay has already offered its solution: contact Monzo. It’s just absurdly difficult to do that…
If you also have your card on Apple Watch, remove from there too, and start a fresh. Hopefully Mastercard fixes soon.
Many thanks for that. I’ll give it a whirl and report back.
“Sorry, we couldn’t add your card right now”. So I guess it’s the Mastercard problem. I’ll have to go back to carrying around a physical wallet for a while…
Many thanks for the help of all of you.
Have you actually activated the card?
If you haven’t activated it then that can be another reason.
Yes, I did that first and had no problems.