I open my new account, supposedly I had to receive my card a couple of days ago, but nothing arrived. I re-applied for a card again and still nothing. How do I know if I have been accepted or my account has been created? There is no phone or anyone to ask for feedback or status
The fact you’ve had opportunity to order a card confirms it will most likely be open, however, there are delays with postage and Royal Mail so I’d give it another week to see if your card arrives.
4 Likes
Yep lots of issues with post again.
A lot of my parcels have been delayed because of all the snowfall.
I know that used to be the case but I think that changed some time ago to prevent fraud or other irregular activities?
May be wrong though.
I remember being told it was being removed but I can’t recall the reason.
Even the blog post promoting the ability to add the card to your wallet upon opening an account has been removed 
1 Like
When I opened my account last year I was unable to add my card to Apple Pay until I had activated my physical card even tho the option to add it was shown in the app
1 Like
I’m certain it was following something from the FCA to ensure KYC was accurate and address etc was confirmed before allowing access to accounts.
OP - you can email help@monzo.com if you’re concerned it’s not open but I’d give it another week to allow Royal Mail delays to calm down.
1 Like
Re-open is handled differently, as you’re already confirmed a customer.
Wasn’t even sure they were re opening accounts, tried to do mine a while back and they said no.
1 Like
There are a variety of reasons why, of which I can’t discuss. But not everybody can access their account immediately, some have to wait until their card arrives and is activated.
1 Like
Okay guys my Card has arrived with the one that I requested as a replacement, so now I have two cards. Anyway, thank you all for answering so promptly
5 Likes
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.