I created a monzo account on 14th Dec and the card delivery date mentioned on the app was 17 to 19 Dec, as my card didn’t arrive yesterday (19th Dec), I have re-ordered a Monzo card this morning. And today (20th Dec) when I got home, my card was delivered. Tried calling on the Monzo helpline, no answer.
Do I use this card or wait for my new card to arrive? Has anyone done this before?
Please advise.
You can use either card, as @Darken mentioned, it won’t work until you activate it in the app
Cards can take up to 5 working days to arrive, although normally it’s only 1-2. The post will be a lot busier this time of year though so that’s why it took a little longer than the app suggested, sorry about that!
Any other questions at all you can reach out over the in app chat or the forum (lots of very helpful people here!) and have a happy holiday!