Hello all, first time poster in the Monzo community.
Received my card this morning, very impressed with how easy it was to set up and the general user experience already. Top work so far! Just wanted to raise something that caught my attention about the in-app waiting list…
I signed up about a week ago on Android, and was placed at 19,000ish in the waiting list, and thought I was in for the long hall. Four days pass and I get up to 16,000ish, with regular reminders to share with my friends to jump up the list.
The next day, I am told that my Monzo card is on its way. Great news! However, it did strike me as odd that after a few days of small gains (and reminders to share), I suddenly jump 15,000ish places to the front of the queue.
I am not saying that this was a deliberate ploy to get me to share it with friends (god knows how the Monzo internals work), but it did feel like that
Monzo-like companies are clearly the future of personal banking, but banking relationships are built on trust. Cheap tricks like the one I am concocting in my head are a quick way to lose customer confidence.
Did anyone else get this impression? or am I just making connections where none exist?