Is something meant to be happening? I’m still in exactly the same spot on the app in the waiting list as I was before Christmas?
I wouldn’t have thought a lot of cards went out over christmas or the 3 working days since new year as most staff were presumably on holiday
but timescales for delivery are mentioned in this other thread
@hugo I’m sure you mentioned something like this in one of the other forums…
Yeah I’d guess that it’s to do with the festive period - the only work that was getting done over the past two weeks was crappy shift work (aka my job) and essential stuff. I’d bet it’ll start moving again very soon.
Two friends I know logged into monzo after signing up before Xmas. Both were in a huge queue.
They both signed out of their apps, and then signed back in and in both cases they were offered a monzo card straight away.
Try that and see if it works x
If people DM me the email address they signed up with, I would be happy to advance people in the queue
Thank you, it didn’t work for me though! X
how do I DM you?! I can’t figure this out
No worries - I’ve reached out to you
Cards have only just started going out again after the holiday
I have had the app for about a week now and haven’t moved in the queue, I’m not sure how I dm you though?
If you are a brand new user on this Discourse community you can not send DMs (as this privilege is granted after a short while, not immediately, to avoid spammers) however I am sure @HughWells will reply soon
Would be interested to know how Monzo is ramping up the card production/shipping to cope with more users in the waiting list? There always seems to be a significant waiting list, which whilst good for marketing purposes does seem to be causing a lot of frustration from new users?
The waiting list is something we will be reviewing in the future.
At the moment, I think the plan is to keep the waiting list for the foreseeable future, and especially until the end of the prepaid programme. We anticipate that we will start receiving large volumes of card orders from those still on the prepaid programme before and after the 4th of April (when we close the programme). We need the flexibility to reduce the number of people we take from the waiting list as new customers, offering priority to those with prepaid cards who may be relying on the card and need a replacement urgently (because it will have/imminently stop(ped) working)
Just curious as to whether the amount of cards requested has been growing substantially over time? As there has always seemed to be a fairly large backlog proportionally? Or is it that both production and card request have been growing similarly over time if that makes sense?
Sure! I will go and seek out some data for you
So, I’ve had a look at some data which I hope will help. I compared the card orders from 11-02-2018 to 17-02-2018 with 11-03-2018 to 17-03-2018:
|March||Total card orders as a % of total capacity||% Upgrade||% Waiting List Signups|
|Febuary||Total card orders as a % of total capacity||% Upgrade||% Waiting List Signups|
This comes with a few caveats:
- I’m not a data scientist and I calculated these percentages by hand (before I found the CSV output option )
- This represents a very, very narrow segment of data.
- It doesn’t include replacement cards
However, with my untrained eyes I can see:
- Upgrades remain the majority of card orders for now
- Card orders have increased in this week in March, compared with the same week in February
I haven’t drawn a graph. If you want, you can make a shiny one I hope this helps
No more waiting list!
I’ve always been a fan of an exploded pie chart myself.
Interesting data but the highest has been 66% of capacity. Why not run it at 90% and cut the wait? Unless I’ve misinterpreted what you mean by capacity