Just been targeted by the ‘Skiddle’ scam previously mentioned here
Just be careful as these guys knew everything about me, asked me to open an overdraft, delete the app, delete my wallet app etc. gut instincts kicked in and I hung up, froze the card and cancelled the overdraft immediately, 2 minutes later a payment of 180 was attempted to be taken.
Hey Jonny!
Welcome to the Community!
Thanks for highlighting this type of scam again 
Have you spoken to our team through the in app chat at all after this call?
Sadly these scams never go away.
Currently on hold with the chat, but the important thing is the card is blocked. Not sure if there is anything additional to do - I assume with the card being blocked their attempts at adding it to apple pay etc are now are all snuffed out.
Same thing just happened to me. Had you ever made a transaction at Skiddle beforehand? I just used them to buy a ticket for the first time two weeks ago and all of a sudden I have all these fradulent charges. Pretty suspicious
Sounds more to do with their (Skiddle’s) poor security than anything else! Eeesh. Good luck in getting this resolved!
Have they taken money out the account? I’d never used them before, I’m not sure who even Skiddle is. It may be a case of they just chance their luck and see what happens. It was the phone call that was super intrusive with my one, that almost feels like it’s targeted. I mean they must have had hold of some info from a database to have both your card info and contact details.
Anyways, I’m going off on one. Block your card and if the app detects suspected fraudulent activity it’ll block the app but there is an emergency Monzo site to access too - best this is just to report this within the app
I agree. Skiddle being mentioned twice in conjunction with a Monzo breach is a cooincidence. But three times? Well, you can draw your own conclusions about Skiddles security practices at that point. My card details were leaked even though my card hasn’t left my desk drawer in months
Hi. The exact same has happened to me tonight. It was a withheld number (which I don’t normally answer, and wish I hadn’t). Gentleman, sounding professional and sincere. Again detected unusual activity on account from somewhere in London (I live in St Helens). Knew all my details etc, sounded very convincing. Sent me approval notifications via the app as we spoke in order to return the payments, asked me to put all monies in my saving accounts into main account for insurance while they investigated. Said he cancelled card and send new one. But balance didn’t change back and £3500 had been taken (amount I had approved for returning). After call, rang customer services who said it appears to be fraudulent and the team were investigating. I cudnt deal to a manager or the fraud team. I already suffer from depression and anxiety. This made me 10 times worse. All I cud do was wait till fraud team had investigated and would message on chat via app. I still don’t know if it’s real or a scam. I’m devastated at the minute and can just hope they sort it and I get all the money back
Firstly, and most importantly, this is not your fault - this could’ve happened to anyone. So don’t blame yourself for falling for this.
I know this won’t help on this occasion, but this might be useful for the future, for anyone reading
I will say that it’s not in an obvious place.
I will also say that you will have to be patient unfortunately, and let them do their work. And good luck in getting the funds back.
