Yep, that’s an interesting idea. We do automatically tweet out updates when we post on the status page here https://twitter.com/monzostatus
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There were 2 issues last week that weren’t tweeted though. I saw them on the status page this morning
Does it need to affect a certain number of users?
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What is a app banner??
When you open the app there’s a banner at the top saying about the issue
Was there during the outage but removed after it was fully resolved
Ah yes I see
And it’s gold 
When somebody updates the status page there’s a “should this be tweeted yes/no” option, we usually make a call on the scale of the impact depending on the incident. Similarly for small incidents we pick a lower severity option for the status page which doesn’t show a banner on top of the feed, but does show a pop-up before you try to start a chat.
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Thanks 
Great to know.
However for any incident, especially over night ones, if there is a chance of knock-on effects only being noticed when people wake up, I think it might be good to have additional comms.
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Do you find many people still message support even with the prompt that there’s an issue or a in app banner?
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I believe someone from Monzo answered this before. It was something along the lines of… they’re super cautious of putting ‘there’s a problem with x’ type notifications in app unless it is really important and affects a lot of people.
This is because they do see a surge in support queries from people asking what has happened, will x, y, or z be effected or asking for progress updates to name a few. I’ll have a quick search to see if I can find it.
Edit: I think this is the comment I was remembering 
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