Ia anyone else getting the monzo servers are down message??? Or is it just me???
Yep. Indeed theyâre having some issues at the minute; some poor engineer is probably up fixing it (or trying) now
Is my account closed or is anyone else having problems?
Itâs problems @ Monzo in general
My payments are being declined 
got an iTunes email this Morning for no reason.
It has been fixed now, so if you try again it should work
We canât try again. Have to wait for them to try and take it. Luckily it wasnât a mortgage payment or something more important.
Was it a card payment? Direct debits have a retry option
No literally everything stopped working
Strangely, my bills from pots transfers and subsequent payments worked OK at 3:01am today.
Where is the banner across the top of the forum to tell everyone who looks that there has been a server issue??
Or some other mechanism, surely?
Just a thought, it would help to have some formal text somewhere (and as part of a major incident Iâd have thought theyâd have some stock actions that are taken).
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My guess is most people wonât have noticed since it was in the middle of the night and was for less than an hour.
You can always check the starus or previous status here monzo.statuspage.io
Yet the forum has a few threads on âthis didnât workâ and so far it all comes down to the server being down.
No biggie, but a banner/sticky post or whatever would help people coming here for answersâŠ
Forum staff wouldnât have been active at that time is my guess. Otherwise something would have got posted.
Engineers too busy fixing the issue and updating the main status page rather than sorting the forum.
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There should have been an in app banner while the outage was happening. Would be useful to have one now for people who had declined payments
No idea if there was coz I was asleep
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Yep - thereâs was in-app banner. The app actually talks directly to the status page, so whenever thereâs a status page marked critical itâll show a banner in the app.
Direct debits wouldnât have been affected by this. Itâs a batch processes under Monzoâs control so we can make sure they happen on the same day, before the Bacs cutoff.
We did send scheduled payments (outbound âstanding ordersâ) later than usual (about ~4am instead of 1:30am). Inbound Faster Payments / (mostly standing orders at this time of night) were queued until the end of the outage and delivered once we had recovered.
Some card payments like the iTunes example shared earlier will have declined.
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I realise all this.
Iâm saying - itâs early Iâm not explaining it clearly I donât think - that NOW there could be a âwe had an issue overnightâ message/banner posted. I wasnât awake at 3am either but if I woke to a failed payment itâd be good to see something to that effect is all Iâm saying. Might be useful, and could easily be added to an incident playbook (or however Monzo run these things).
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I think thatâs a great suggestion!
They could automate one for the forum based on the below:
Get the same banner to show on the forum and nobody needs to get out of bed to do it 
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