Monzo Server's Down

Help
1

Hi, i need to transfer some money urgently - every time I try I get a message saying the servers are down. Anyone else having this issue?

2

I am getting the same error, I expect the Monzo servers are being hit a lot right now with the Pay Early at 4pm, the feed seems slow to update at the minute, leave it half an hour and try again.

3

Nothing here yet

https://monzo.statuspage.io/

Do you definitely have a solid connection?

4

ah right I didnā€™t think of that. I donā€™t get paid until next week so never gave it a thought!

thank you

5

I checked on there and noted that nothing was showing.

Definitely got a solid connection

6

Just sent some money and it lagged massively on both Monzo users end

7

Yeah I am getting an error when transferring money too

8

Iā€™ve had lag too - itā€™s the 4pm curse!

9

Just tried again and it worked - needed to pay my solicitors fees for my house purchase to go through tomorrow. Was beginning to panic but all sorted now
thanks

3 Likes
10

Itā€™s just running slow, no doubt due to everyone claiming pay early.

I claimed mine early and got the notification 10 mins later to say Iā€™d received my pay.

11

All seems back to normal now for me.

13

Not sure if itā€™s just me - but is anyone finding the app really slow at the moment?

Just did the ā€œget paid earlyā€ feature - which is great. But then had to wait a few minutes before being able to do the salary sorter. I know itā€™s not a long time, very everything feels delayed, those sorts then took a while to appear on the feed.

Apologies if Iā€™ve missed another topic or anything on this

1 Like
14

Looks like everyone desperate to get paid early.

Others saying itā€™s back to normal now.

15

Everything should be back to normal now :+1:

If anyone is experiencing any issues still, please head over to the Help tab and start a chat with us :pray:

7 Likes
16

I had the same issue but looks like itā€™s working now

1 Like
17

Were there any updates to the status page?

1 Like
18

We were talking a matter of minutes - I think it was resolved before anyone had the time to even think about a status page entry.

20

I suppose it depends where you draw the line. As I understand it there was no ā€˜problemā€™ to fix - just that the volume of transactions caused things to run slowly for a few minutes.

2 Likes
21

Iā€™m not sure I agree with that. If youā€™re a bank targeting growth and your systems canā€™t handle your current number of users then thatā€™s a big problem that needs to be addressed urgently.

2 Likes
22

Issue:
Trying to send a payment from saved payees just comes up with the error message ā€œan error occurred please try again laterā€

Details to reproduce:
Went into payments screen, selected a saved payee clicked next and thatā€™s when the error came in
OS: iOS 14.4
Device: Apple iPhone 12 Pro
**App Version:**latest

Screenshots: