Unfortunately this tends to lead to a large inbound demand to COps 
If we message people without context or information people tend to message us to get more details (that we don’t have).
Mainly because we can’t tell them anything useful at the moment!
It’s a merchant acceptance issue - not a bug. If we create an incident for each merchant acceptance issue we’d have quite a few 
I appreciate this has the potential to impact a fair few people but until we have some concrete information to share I think the opinion is that we would rather wait for more details and come up with a plan to address this rather than messaging people ad-hoc on a weekend 
To clarify, this affects fuel stations only. Not main Asda stores.
From what I’ve heard (anecdotal), Asda staff have been well briefed on what to say by their Head Office to customers which I think is helping to avoid confusion We also have help articles in the app for this specific issue.
We definitely don’t want to shy away from this being a problem we need to deal with and resolve for our customers - it’s one reason we tend to avoid giving out too many details when 3rd parties are involved to avoid giving the impression we’re ‘palming off’ responsibility.
We will probably look at more proactive messaging next week if we can’t find a resolution earlier rather than later We’ll hopefully be able to provide more context to customers then too 
Asda are aware of the issues and are looking into them 