Issue: I saw another thread related to this but I don’t think I’m having the same issue. This is an issue where the bank won’t verify the payment to Monzo.
I recently collected payments for a work whipround through Monzo.me and out of the 15 people that tried to pay (that weren’t Monzo customers) every single one of them had issues and the vast majority couldn’t send at all. I asked what banks they were using and it was all varied.
This isn’t a great introduction for users to Monzo! I’d love if the ease of Monzo.me helped entice some others over but obviously with it not working it’s not going to increase their confidence in the bank.
When I asked my boss to talk me through the issue he said that when he got to the confirmation screen it just wouldn’t go through, and he had to verify multiple times but each time it failed. He managed to get through on the third try. Invariably some gave up earlier than that.
Details to reproduce: Try to send a monzo.me payment via desktop
App Version: N/A